Privacy Policy

Privacy Policy Statement

Welcome to Marziya Designs’ Privacy Policy. At Marziya Design, we are committed to safeguarding your privacy and ensuring the security of your personal information. This policy outlines how we collect, use, and protect the information you provide to us. By using our services, you consent to the practices described in this Privacy Policy.

Information Collection

We collect necessary and relevant client information through various means, including email, phone, contact forms, and order forms. This information is vital for processing your orders and is handled in accordance with Marziya Designs’ privacy standards. We do not share, disclose, or sell client information to third parties. Initially, we collect personal details such as your name, company name, billing address, email address, secondary email, phone and fax numbers, order specifics, and residence information, some of which may be optional. Additionally, we require creative brief information to initiate work on your order. We may also collect opinions, feedback, and comments related to our products or services. Technical data, including your IP address, browser version, operating system, and visit timestamp, is automatically collected and recorded. We may utilize tools like Google Analytics to gather this data.

Usage Of Collected Information

The information we collect serves two main purposes: understanding your specific product needs and facilitating the billing process. Email addresses are used for order-related communications, feedback, and delivery notifications.

Furthermore, we may send you updates about our website, promotional offers, new product launches, and industry news. This information aids us in enhancing our marketing strategies and identifying popular products.

Privacy Of Payments

To ensure the highest level of payment privacy, we offer multiple payment options. Our payment processor employs Secure Sockets Layer (SSL) encryption, indicated by the “https://” in the domain, to safeguard your billing information. Rest assured, your payment details are handled securely.

Confidentiality

We take confidentiality seriously. Your personal information, including name, billing address, email, phone number, and more, is treated as confidential and stored in a secure location accessible only to authorized personnel. We guarantee that your personal information will never be shared with third parties, except when required by law or with your explicit consent.

Amedments

Marziya Designs reserves the right to update its privacy policy to enhance security measures. Any amendments regarding the security of personal information will be communicated to you in advance, along with the effective date of the updated policy.

Conditions Of Information Disclosure

While we prioritize safeguarding your information, disclosure may be necessary to comply with country-specific laws, court orders, judicial proceedings, or legal procedures.

Contact Us

If you have any questions or concerns about our privacy policies, please reach out to us via our contact form. Thank you for choosing Marziya Designs. Your privacy is our priority.

Terms & Conditions

Revision Policy

The number of revisions available to you is determined by your chosen package, and you can request revisions as specified in your package details. Our commitment to delivering top-notch services means we will continue revising until your requirements are met. No additional charges will apply if the design concepts remain unchanged. You can expect your revised design within 48 hours.

Please note that any changes or revisions requested after finalizing the logo designs will be treated as a new order and will be subject to separate charges.

Refund Procedure

  • 1. Refunds will not be provided for special packages.
  • 2. Once the primary design concept is approved, no refunds will be issued.
  • 3. If revisions have been requested, refunds are not applicable.
  • 4. Refunds will not be granted for cancellations unrelated to the company.
  • 5. No contact with the company for over 2 weeks into the project will void the refund policy.
  • 6. Violations of the company’s policies will render the refund policy null.
  • 7. Refunds will not be given if another company or designer has been engaged for the same project.
  • 8. Incomplete creative briefs will exclude clients from refund eligibility.
  • 9. Requests for complete design changes are not eligible for refunds.
  • 10. Refund claims beyond the specified time frame will not be accepted.
  • 11. Business closure, name changes, or operational shifts do not warrant refunds.
  • 12. Refunds will not be granted for reasons such as a “change of mind” or non-service-related issues.
  • 13. If a client subscribes to a service bundle and is dissatisfied with a specific service, only that service is eligible for a refund, not the entire bundle.
  • 14. Refunds will not be available after 15 days from the date of purchase.
  • 15. Services like Social Media, SEO, Domain Registration, and Web Hosting are non-refundable.
  • 16. For websites, approval of the design and commencement of development voids the refund option.

Note: Marziya Designs reserves the right to reject projects or terminate contracts when deemed necessary. After a refund, you lose rights to use the designs, as they become the sole property of Marziya Designs.

Refund Claim Procedure

To initiate a refund claim, please follow these steps:

  1. Dial our customer service hotline at  5109443301.
  2. Alternatively, you can send us an email.

Once we receive your refund request, we will promptly respond. After a thorough analysis, the refund process will be initiated. Please be aware that after a refund, you no longer have rights to any designs provided by Marziya Designs. The relevant information will be submitted to the appropriate Copyright Acquisition authorities to maintain legal compliance.

Quality Assurance Policy

Our commitment is to deliver designs that meet your requirements and exceed your expectations. Each of our designs is meticulously researched and crafted to ensure excellence.

100% Satisfaction Guarantee

We stand behind our commitment to provide exceptional designs. Our unlimited revisions policy reflects our determination to achieve 100% customer satisfaction. We go the extra mile to surpass your expectations, continuing revisions until you are fully content with the design (the number of revisions depends on your package).

Delivery Policy

our complete order will be sent to the designated account on the specified date mentioned in the Order Confirmation. Additionally, you will receive a confirmation email. Turnaround times are in accordance with the selected package, with a minimum of 2 business days. For urgent orders, please contact our customer support team.

Record Keeping

Marziya Designs maintains records of finalized designs to ensure that, in case of any order misplacement, you can be provided with the exact file.

Customer Support

Our dedicated customer support team is available 24/7 to address your concerns and queries. We are committed to addressing your questions promptly and comprehensively.

Communication Policy

Communication carried out through platforms other than “Marziyadesigns.com” or via non-official contact numbers provided by us is not the responsibility of Marziya Designs. Any damages resulting from using unauthorized contact details are not our liability. We take full responsibility for information communicated through our official domains.